How can we help?
Answers to the most common questions. For anything else, email us — a human reads every message.
Squats aren't being counted
Prop your phone upright (portrait) so your whole body is in frame, step 2–3 meters back, and make sure the room is reasonably lit. Reps are depth-checked — go to full depth for the rep to register. Counting runs entirely on your iPhone; no internet needed.
Apps aren't blocking or unblocking
Squatoll needs Screen Time access (Settings → Squatoll). If a shield seems stuck after your minutes ran out or you reinstalled the app, restart your iPhone — iOS occasionally holds on to stale Screen Time state. If you previously installed a beta build, remove its leftover entry under Settings → Screen Time.
Managing or cancelling your subscription
Subscriptions are handled by the App Store. Open Settings → your name → Subscriptions → Squatoll, or use Manage subscription inside the app's settings. Cancelling stops the next renewal; you keep Pro until the current period ends. Refunds are handled by Apple at reportaproblem.apple.com.
Privacy
Your camera video never leaves your iPhone, there are no accounts, and the apps you block are invisible to us by Apple's design. Details in the privacy policy.